Why I Built DartFBA

DDP (Delivered Duty Paid) means freight, customs duties, taxes, and delivery are all included in your quote. No surprise duty bills when your shipment lands. For FBA sellers, this matters because customs delays and unexpected duty charges are two of the most common reasons inventory misses Amazon receiving appointments. DDP removes that risk from your side.

It depends on the method and the season. Ocean freight typically takes 18 to 25 days door-to-door. Air freight runs 7 to 12 days. Express courier is 5 to 7 days. Add 1 to 2 weeks during Q4 peak when port congestion and FBA appointment backlogs slow everything down. We will give you realistic timelines based on the current market when we quote, not best-case estimates.

Yes. We schedule FBA delivery appointments, handle the paperwork Amazon requires, including carton labels, shipping plans, and appointment booking, and coordinate the last-mile carrier to hit the window. This is included in every shipment. Missed appointments are one of the biggest hidden costs in FBA inbound, and we treat appointment coordination as part of the freight, not an afterthought.

Yes. Since Amazon ended in-house prep at US fulfillment centers in January 2026, every unit has to arrive fully prepped or it gets rejected. We handle FNSKU labeling, polybagging, bundling, fragile protection, and carton labeling at our warehouse in China before the container ships. Doing prep upstream usually costs 10 to 15% less than US 3PLs and cuts rejection rates significantly.

No. We handle the entire chain end-to-end: factory pickup in China, export customs, ocean or air freight, US import customs, duties, last-mile trucking, and the Amazon delivery appointment. One team, one point of contact, one invoice.

We handle it. Our customs team responds to holds, exam requests, or document corrections directly. You do not have to coordinate with CBP or chase paperwork. We will keep you updated on what is happening and what the realistic release timeline looks like. We catch most issues before the cargo moves, but when something does come up, you have an operator working it on your behalf.

For most shipments: commercial invoice, packing list, and your supplier's contact details. For Amazon FBA shipments, we also need your FBA shipment IDs and FNSKU labels. We handle everything else, including export filings, ISF, customs entry, and certificates of origin where applicable.

Yes. Our rate tool lets you add up to 3 warehouses per quote. Each warehouse gets its own rate based on location and delivery method. We coordinate the split at origin or at our US deconsolidation point depending on what makes the most sense for your shipment.

It happens. We will adjust the booking, rebook the vessel or flight if needed, and re-coordinate the FBA appointment without you needing to call three different people. Delays are normal in this business. The difference is how they get managed.

You will get tracking updates from us directly throughout the shipment, with real-time visibility on key milestones: pickup, vessel departure, arrival, customs clearance, last-mile, and FBA delivery. For SPD deliveries, you will get the tracking number. For LTL freight, you will get the PRO number. No portal logins or chasing carriers required.